The product PETRICHOR provides you with a "14-day return and exchange shopping guarantee" (excluding "non-returnable products"), so that you can shop without worries. As long as the goods are intact, you only need to send them back with a copy of the invoice within 14 days after the goods arrive, and we will arrange a refund within 14 working days after deducting the shipping fee and 5% administrative fee.
If you want to use the return service, pay attention to the details:
1.) Please indicate the reason for return below the invoice and included in the return package.
2.) Return the item back in its original box, but remember to remove the previous shipping label, or place it in a new, secure box
3.) Please email info@petrichorhk.com to arrange collection of your return. A shipping fee of HK$50 (Hong Kong and Macau orders) or US$35 (overseas orders) will be deducted from your refund.
return process
Contact the customer service personnel → confirm that the goods can be returned → prepare the complete product and invoice → provide the collection time and contact information, address → the logistics entrusted by the store will be recycled.
Exchange Notes
The replacement product must be unused and free from damage or failure caused by non-human defects; if the store reminds you, please keep the complete original packaging (including the outer packaging carton), otherwise the replacement will not be accepted.
